Coupon Code Policy
Thank you for shopping with us! We’re excited to offer you great deals through our exclusive coupon codes. To ensure a smooth and fair experience for all customers, we’d like to outline our policy regarding the use of coupon codes.
1. Coupon Codes Cannot Be Applied Retroactively
Please note that coupon codes are only valid at the time of purchase and cannot be applied to past orders. If you have completed an order without using a valid coupon code, we are unable to apply the discount or adjust the price of the transaction after it has been processed.
2. Validity of Coupon Codes
Coupon codes must be entered at the checkout before completing your order. Ensure that you apply the coupon code during the checkout process to take advantage of the discount or offer. Once an order is placed, the discount cannot be added or adjusted, regardless of whether the coupon code was forgotten or missed.
3. Expiration of Coupon Codes
Coupon codes are typically subject to expiration dates or specific terms and conditions. Be sure to check the expiration date or any restrictions on the coupon code before placing your order. We cannot apply expired coupon codes to any order.
4. Ineligible Orders
Certain orders, such as those placed before a coupon code promotion or those that do not meet the required minimum purchase for a coupon code, may not be eligible for retroactive coupon application. Always check the terms and conditions of the coupon code to confirm eligibility before completing your purchase.
5. Customer Service Inquiries
If you believe there has been an error or issue with the application of a coupon code during checkout, please contact our customer service team promptly. We will do our best to assist, but once an order is processed, retroactive coupon code application will not be possible.
Order Cancellation Policy
We understand that sometimes plans change, and you may need to cancel an order. Our cancellation policy is designed to accommodate customers while keeping our processes running smoothly. Please review the following guidelines for canceling orders:
1. Cancellations Are Subject to Time Constraints
Due to the speed at which we process and ship orders, cancellations can only be requested within a limited window. If you need to cancel your order, please contact our customer service team as soon as possible. Orders that are in the processing, packaging, or shipping stages cannot be canceled.
2. How to Request a Cancellation
If you wish to cancel your order, please reach out to our customer support team within 30 minutes of placing your order. Provide your order number and any relevant details to help us quickly locate your order. Our team will confirm whether the cancellation request can be processed based on the status of your order.
3. Orders That Cannot Be Canceled
Once an order has been dispatched or is already in transit, we are unable to cancel or modify it. In such cases, you will need to follow our Return Policy to return the items once received.
4. Refunds for Canceled Orders
If your cancellation request is successful, a refund MINUS 5% will be issued to your original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
5. Exceptional Circumstances
While cancellations are generally restricted by time constraints, we understand that special situations may arise. If you believe you have a unique case or require assistance, please contact our customer service team, and we will do our best to help.
Surplus Goods Disclaimer
At Wet Worx Outfitters, we specialize in offering high-quality military surplus goods, including a wide range of used items sourced from various military sources. Please note that all of our surplus goods are pre-owned and are sold "as-is," with the condition of each item varying based on its previous use. By purchasing from our store, you acknowledge and accept the following terms regarding our surplus products:
1. Used and Pre-Owned Condition
All military surplus items are previously owned and used, which means they may show signs of wear, aging, and general use. Items may include scratches, stains, faded colors, fraying, rust, or other imperfections that are typical of used goods. These characteristics do not necessarily affect the functionality of the items, but we recommend reviewing product descriptions and images carefully to understand the condition before making your purchase.
2. Condition Variability
Because our surplus goods come from various military sources, the condition of each item can vary. Some items may be in near-new condition, while others may exhibit more significant signs of wear and use. We strive to provide accurate descriptions and detailed photos of each product’s condition, but please be aware that the item you receive may differ slightly from the images due to its unique history.
3. No Guarantees on Performance or Fit
Due to the nature of surplus items, we cannot guarantee the performance, functionality, or exact fitment of any product. Some items may require cleaning, repairs, or maintenance before use. We strongly recommend that you carefully review each product's specifications and reach out to our customer service team if you have specific concerns about the condition or functionality of an item before purchasing.
4. Limited Availability and Stock
Military surplus items are often in limited supply, and stock may vary frequently. Availability is not guaranteed, and once an item is sold out, we may not be able to restock it. Additionally, the items we sell may be discontinued or out of production, so we are unable to offer replacements or exchanges for similar products if they are no longer available.
5. Final Sale
Due to the nature of surplus goods, all sales are considered final. We do not accept returns or offer refunds for items purchased unless they are damaged upon arrival or defective. Please carefully review product descriptions and ask any questions prior to purchase if you are uncertain about the condition of an item.
6. Product Specifics
If you have any questions regarding the condition of a specific product or require additional information about its history or use, please do not hesitate to contact our customer service team. We are happy to assist you in making an informed purchase decision.
7. Disclaimer of Liability
By purchasing from our store, you agree to use the surplus items at your own risk. Wet Worx Outfitters is not liable for any damages, injuries, or issues arising from the use or misuse of any surplus goods purchased. It is the buyer's responsibility to inspect and test the product before use and to ensure that it is in a safe, functional condition.
International Orders
ITAR Compliance Disclaimer
This website and the products, services, and information provided herein are subject to the International Traffic in Arms Regulations (ITAR), as governed by the U.S. Department of State. ITAR regulates the export and re-export of defense articles, defense services, and related technical data.
By accessing or using this website, you acknowledge and agree that any products, services, or technical data offered or otherwise made available may be subject to U.S. export controls under ITAR, and you will comply with all applicable U.S. export control laws, including ITAR. Unauthorized export, re-export, or transfer of these products or data, directly or indirectly, to any foreign country, individual, or entity is prohibited.
If you are a foreign national or entity, or if your location is outside the United States, you are responsible for ensuring compliance with all relevant export control laws, including seeking the necessary licenses or authorizations from the U.S. government where applicable.
Note: If you are not eligible to access or purchase the items or services listed on this website due to ITAR restrictions, you must immediately exit this website.
For more information on ITAR compliance, please visit U.S. Department of State – ITAR.